If an employee can’t find particular information, then finding someone who could help is the next most effective step. Acceptance of the fact that an ideal situation in which everyone proactively documents their knowledge never exists, highlights the need for finding people and their skills. User profiles are the classic tool used to facilitate people discovery. Useful user profiles should contain information concerning the activities of the user or groups memberships. More advanced solutions
offer the possibility to use concepts such as personal blogging, self-tagging with metadata, and personal descriptions of skills, projects, and interests.