CXP Review
Customer Experience Platforms
Motivation
Many companies still use outdated Digital Experience Platforms (DXP) or Content Management Systems (CMS) that no longer fulfill the modern requirements of fully integrated business workflows across all possible touchpoints and user engagement. Understanding your current position is essential to make informed business decisions that provide a competitive edge, increase revenue, and reduce costs.
What we bring
We have 20 years of experience in designing, implementing, and migrating portal and CMS solutions. Additionally, we have 10 years of experience in creating customer experiences that are both appealing and intuitive.
We assist your team through a one-day workshop to develop a mutual understanding of your CXP status and explore the future of your CXP.
What you need
It is essential to have a comprehensive understanding of your current digital ecosystem and its limitations, as well as stakeholder commitment to support and engage in the review process.
You should also have access to your existing DXP or CMS, and relevant technical documentation. Additionally, it would be beneficial to include real customer feedback or analytics data along with your CXP Vision.
What you get
PRODYNA will guide you and your employees through the following program:
Introduction & committing to workshop goals
Day 1
Introduction from PRODYNA:
- Introduction of participants and their roles
- Documenting participant’s workshop expectations
Presenting workshop goals
Problem Space – Business
Day 1
Presentation and discussion of your current system and its pain-points from the business perspective:
- Missed business goals
- What hinders revenue streams
- How does your system compare to your competitors
- What is your current cost structure
Problem Space - User
Day 1
Presentation and discussion of your current system and its pain-points from the user perspective:
- User groups and their jobs/business goals
- Workflows and processes and their limits
- Problems with customer and user experience on available touchpoints
Problem Space – Technology
Day 1
Presentation and discussion of your current system and its pain-points from the technology perspective:
- Problematic system integrations
- Challenges in the overall IT architecture
- Structure of data to be migrated
Quick facts
- Duration: 1 day
- Produces deep insights into your current CXP
- Provides you with an actionable roadmap to improve your customer experience
Benefits
- Small invest for a big gain in clarity of where you stand with your current integration platform
- Access to our interindustry and industry-specific experience and guidance
- Actionable Roadmap: Receive a structured plan with next steps to improve your customer experience for a competitive advantage
Contact us
for more information.
David Wainwright
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