The project begins with an in-depth assessment of your vision and your requirements, engaging your key stakeholders. The output of this phase is a clear strategy and roadmap, outlining the technical architecture, feature priorities, and a high-level timeline for development. Feel free to book our CXP Vision Workshop and the CXP Requirements Engineering & Platform Selection offering separately to start the implementation phase right away.

‍

With a solid foundation established, the project moves into the design phase, where we translate business needs into a scalable and intuitive portal architecture. Our UX/UI designers craft wireframes and designs – where still necessary – that focus on delivering a seamless, engaging customer experience. Simultaneously, the technical team defines the system architecture, data flows, and API integrations, ensuring interoperability with existing platforms. This phase also includes finalizing security and compliance considerations, ensuring that the solution adheres to WCAG, GDPR, CCPA, and other relevant standards.

The implementation phase involves agile development cycles, where the portal’s core functionalities are built and integrated in iterative sprints. In parallel, we are setting up the runtime of your choice, establishing continuous integration and delivery processes to enable you to test your CXP early on and start maintaining content on the future production stage as soon as possible. Where both parties see fit, we include unit and integration testing, as well as performance testing to ensure a high-quality and resilient system. Building up an automated testing framework for your CXP is an option you can choose.

Following a successful final testing phase and after preparing operations, the portal is set live to your users/customers. With our Managed Services offerings, we provide ongoing monitoring, maintenance, and performance optimization to ensure reliability and continuous improvement. Additionally, regular updates and security patches keep the platform modern, scalable, and competitive. Our team also offers training and support, ensuring that your internal teams can leverage the platform to its fullest potential.

Once your CXP is live, we continue with a review phase, where system performance, user feedback, and business alignment are evaluated. We conduct data-driven analysis and user testing to assess whether the portal is effectively meeting its goals. Based on these insights, we refine and optimize functionalities, addressing any gaps and improvement areas. This phase can be booked optionally, ensuring that the portal remains adaptable to evolving business needs and customer expectations.