Managed Infrastructure & App Management
Managed Services
Motivation
By opting for our 'Managed Infrastructure and Application Management' service, you ensure that your critical systems are monitored, secured, and optimized around the clock by experts.
This service provides robust security and compliance, safeguarding your data and adhering to regulatory standards. Our team continuously manages your systems to prevent outages and maintain high availability. Furthermore, our managed service allows your internal teams to focus on innovation and business growth instead of dealing with IT issues. It mitigates operational risks, speeds up time-to market, ensures compliance, and offers predictable costs. By leveraging the latest technologies and best practices, we handle the complexities of IT management, ensuring your infrastructure and applications perform optimally in the confidence that your IT needs are professionally managed.
What we bring
With over 20 years of experience in supporting enterprises, we understand the requirements necessary for businesses to remain competitive. Our cloud-native/on prem, modern, and people-focused approach ensures your systems adapt with your business. What you can expect from us:
- From 8/5 up to 24/7 support & expert assistance: Assistance is available at all times, with technical expertise to address everything from minor inquiries to critical incidents, ensuring system resilience.
- Proactive monitoring & intervention: Your systems are monitored continuously, addressing issues before escalation, so business objectives remain focused on growth.
- Certified, compliant operations: Support processes follow international standards ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO/IEC20000-1, and TISAX AL2 with data protection, adhering to the highest field standards.
- Scheduled Maintenance: Maintenance windows scheduled during low utilization periods ensure systems are updated and secure.
- Responsive nearshore service & dedicated teams: Teams across Europe provide rapid, cost-effective solutions and long-term support tailored to specific environments. Employees are trained in current technologies and certified extensively for their tasks. KRITIS customers also rely on this support.
What you need
The onboarding process is designed to be efficient and collaborative. To initiate this process, we require the following:
- Defined service scope & clear priorities: We will collaborate to align on responsibilities, goals, and processes, ensuring smooth integration.
- System access & point of contact: Guidance will be provided for secure access setup, and coordination with a dedicated team member will ensure seamless communication and escalation.
What you get
With our Managed Services offering, you receive a customized service offering with an individually tailored service catalog for high-performing operations in accordance with the ITIL V4 framework and ISO/IEC 20000-1 with clear deliverables and proactive communication.
Scope & Target Definition
(generally 1 day)
In the initial phase, we determine the exact scope and objectives of the managed services. We define which systems, processes, and services are included in the scope and outline the qualitative and quantitative goals to be achieved. Priorities are identified, responsibilities clarified, and a foundation for a customized service concept is established. The aim is to reach clear expectations and measurable results to ensure a successful long-term partnership.
Onboarding Assessment
(generally 1-3 days)
A successful service launch begins with a comprehensive onboarding assessment. This process involves an in-depth evaluation of your current or new project to identify optimization opportunities and establish the foundation for a collaborative partnership. We also consider any necessary change management requirements. Our objective is to provide maximum transparency, minimize risk, and develop a customized transition plan to seamlessly transfer your systems to managed services. Together, we will define the service catalog.
Setup Phase
(generally 1-2 weeks)
During the setup phase, we lay the foundation for successful and smooth collaboration. The goal is to efficiently establish and coordinate all organizational, technical, data protection, and security-related aspects. In addition to onboarding the support team for the project, monitoring is also implemented at this stage. This structured setup phase ensures that our managed service is designed for stability, security, and transparency right from the start.
Run Phase
(as long as you wish)
In the Run phase, we keep your systems running reliably – in a structured, predictable, and flexible manner. The monthly base fee includes service management, customer meetings, reporting, system plan maintenance, and resource allocation to meet your SLAs.
Monitoring: Charging based on actual usage.
Support: Only the tasks performed are billed in small time units.
Your advantage at a glance: Maximum control, full transparency, and a partner who tailors their services precisely to your actual needs.
Quick facts
- Ready to run, typically within 1 to 3 weeks
- Optimized, reliable systems with minimal downtime
Benefits
- Minimized downtime and disruptions
- Improved transparency and performance
- Lower operational costs
- Stronger compliance posture
- Scalable, cost-effective support
Contact us
for more information.
David Wainwright
Contact us
for more information.
Stefan Körner
