Managed Services

Certified managed services that simply work.
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Maximise operational efficiency and minimise IT downtime with our certified managed services. We proactively monitor, maintain and support your IT infrastructure and applications so you can focus on growing your business instead of worrying about technical issues.

Secure, stable, and always on

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Struggling to operate your growing cloud-based IT landscape while meeting rising security and availability demands?

Our certified Managed Services deliver proactive monitoring, maintenance, and support across your infrastructure and applications—so you can focus on strategic goals, not firefighting. We take full responsibility for your critical systems—from patch management to incident response—across hybrid and cloud environments. Our scalable service model, transparent SLAs, and personal support reduce operational load, improve system reliability, and ensure cost-efficient performance. With PRODYNA as your partner, you gain a trusted team committed to security, stability, and continuous improvement—keeping your systems running smoothly while you move your business forward.

Explore our managed services

Managed Services

Managed Infrastructure & App Management

Maintenance – Consistent, Predictable, Reliable

Our Maintenance service ensures the continuous care of your IT systems. By minimising downtime and identifying potential issues early, we maximise system availability and operational security. With clearly defined SLAs, you benefit from full transparency, predictable costs, and a robust infrastructure you can depend on.

Support – Responsive, Comprehensive, Tiered

We resolve incidents promptly and effectively, adhering to agreed SLAs. Whether issues arise via helpdesk tickets or automated monitoring alerts, our experienced support teams—across 1st to 3rd level—tackle root causes and ensure smooth continuity. We also manage change requests and system improvements with equal precision.

Monitoring – Insight-Driven Stability

Continuous monitoring of services, infrastructure, and applications provides actionable insights that prevent disruptions. By analysing system logs and metrics, we detect performance bottlenecks and vulnerabilities early—especially during updates and deployments. In an age of 24/7 uptime and frequent releases, rapid detection and resolution are essential.

Protect – Security Without Compromise

Cyber threats are evolving. We stay ahead with a rigorous approach to system hardening, vulnerability management, and incident response. From secure code practices and up-to-date dependencies to effective secret management, our security-first mindset and certified processes protect your systems against modern threats—without compromise.

Infrastructure as Code

Treating infrastructure as code allows seamless integration with application lifecycles, reducing manual overhead while enhancing reliability. This cloud-native approach supports independent, modular services that scale efficiently. We implement it wherever possible to deliver automation, flexibility, and operational excellence.

Certified Service

Our Managed Services meet the highest industry standards, with certifications including:

ISO/IEC 27001 – Information Security

ISO/IEC 27017 – Information Security in the Cloud

ISO/IEC 27018 – Data Privacy in the Cloud

ISO/IEC 27701 – Data Privacy

ISO/IEC 20000-1 – IT Service Management

These certifications reflect our commitment to delivering secure, compliant, and high-quality services.

Team

Our team spans Germany, Serbia, and Greece—comprising experienced, certified professionals who are passionate about operational excellence. With a dedicated team by your side, you benefit from consistent support and a strong partner who understands your business goals and operational needs.